It is based on the Remote Desktop Protocol (RDP). If you get an error message that WebView2 isn't installed when you try to open Quick Assist, download and install Microsoft Edge WebView2 from the Microsoft website.Quick Assist is a Microsoft Windows feature that allows a user to view or control a remote Windows computer over a network or the Internet to resolve issues without directly touching the unit. Microsoft Edge WebView2 is required to use Quick Assist. If Quick Assist doesn't run or you get an error message that Microsoft Edge WebView2 isn't installed, go to the next step. If you have problems, the common troubleshooting tips here may help get Quick Assist working. See Troubleshooting tips for installing and updating Microsoft Edge.Īfter installing or updating Microsoft Edge, try opening Quick Assist again. If your device has Microsoft Edge installed, then it’s likely that Quick Assist will run properly.

Quick Assist uses the Microsoft Edge browser control. Make sure Microsoft Edge is installed properly and up to date Try the following steps in order to try to install Quick Assist and get it working properly. (Applies to original Quick Assist app-not the Store app version of Quick Assist.) WebView2 can’t be updated due to a Group Policy setting.

General error not related to Microsoft Edge WebView2. Here are some error codes you might see along with a short description of the problem. The error might be related to Microsoft Edge WebView2, which is required to use Quick Assist.

You might see an error code in a dialog box if you’re having trouble installing Quick Assist.

Quick assist online